Are you insured and bonded?
Our insurance is the best available. We’re not “just” bonded, but have liability, crime and employee accident coverage. Your home, our team members and The Maids are included in the coverage. If you’d like, we will send you a certificate validating our insurance.
Must I be at home when you clean?
It’s your choice. Many of our customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.
How do you protect my keys?
Your key, with no real home information, is secured in a locked key storage device to which only our managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we’re even insured for key replacement and re-keying your locks.
How many people will clean my home?
We work in teams of three to four, one of whom is a Team Leader (supervisor). Teams prove to be the most efficient way to clean because each employee can concentrate on a specific task while in your home. Our tasks include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 22-step Healthy Touch® deep cleaning system. (See “Will I always have the same team?” below.)
What if I would like something cleaned that is not part of your system?
The Maids offers a variety of additional home services and special projects that can be tailored to your exact needs. Simply call the office to discuss your needs.
Do I need to provide my own cleaning products?
The Maids will always arrive at your home in one of our yellow company cars with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets. Visit our Healthy Touch® page for more information about the products we will use in your home. However, if you have a special product for your furniture or other services, we will be glad to use them. Sometimes, they may affect our guarantee.
Will I always have the same team?
Our teams and their work are built around 4 people. If one team member is absent due to illness or other crisis, we may send only 3. We don’t always substitute. However, your cleaning should be the same quality with a little more time. We make every effort to have the same team in your home. Occasionally there may be a change in a team member due to illness. The Maids team leader’s job is to learn your home and to teach the team members to deliver the quality that you would expect.
Are teams trained and supervised?
Team members are trained before they’re permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we’re meeting service commitments. We even have a person dedicated to Quality Assurance and Training.
How do I pay for your services?
Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren’t home during our first visit, we generally leave an invoice with some assurance of payment.
On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our office.
What is the cost of my cleaning?
Fees are based on the condition and size of the home. It is best to contact us for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with an estimate for a service that has been created to fit your specific needs.
Is your work guaranteed?
All work performed by The Maids is backed by a 100% Satisfaction Guarantee. Should you find yourself unsatisfied with the work we’ve done in your home, simply call our office within 24 hours of your clean, and we will reclean the areas where you are dissatisfied at no additional charge!